|Master Services Agreement
|General terms and conditions applicable to all Provider products and Services.
|Service Attachment for Managed Services
|Core managed services including monitoring, remote management, and help-desk.
|Service Attachment for Voice-over Internet Protocol
|Managed unified communication services including voice over IP.
|Service Attachment for Cloud Services
|Cloud and hosting services including Microsoft 365.
|Service Attachment for BDR Service
|Managed backup and disaster recovery services including local, cloud, and third-party backups.
|Service Attachment for Managed Security Services
|Advanced cyber-security services including SOC and SIEM.
|Schedule of Third-Party Services
|Notice of third-party service providers and waiver of claims.
|Data Processing Agreement
|Data security and privacy agreement including statutorily required terms.
|Service Level Objectives
|Targeted response times depending on level of severity of an outage